Infrastructure Ownership
- Jaga Care · RM450/month
- Fully in your business name
- Freelancer
- Often shared cPanel
- Agency retainer
- Master agency account
- Template subscription
- Proprietary lock-in
Website & system care · MalaysiaYou own it.
You own it.
We look after it.
Most Malaysian businesses do not control their own website. Every Jaga engagement starts by fixing that, in writing.
How it usually is
Domain nameAgency's name
DNS controlEx-developer
Hosting accountTheirs
Source code repositoryTheirs
Database and backupsNever tested
Deploy pipelineTheirs
Third-party API keysMissing
Admin accountsTheirs
How it is with Jaga
Domain nameYours
DNS controlYours
Hosting accountYours
Source code repositoryYours
Database and backupsYours
Deploy pipelineYours
Third-party API keysYours
Admin accountsYours
8
control points mapped and put in your name
5
working days to deliver the review
6
production systems under care today
450rm
where a care plan starts, per month
Domain in your nameDNS under your controlClean GitHub handoffZero GPL piracyDaily offsite backup verificationLHDN e-invoicing readyStaging environment testingSubang Jaya technical teamTransparent published pricesSub-second mobile speedDomain in your nameDNS under your controlClean GitHub handoffZero GPL piracyDaily offsite backup verificationLHDN e-invoicing readyStaging environment testingSubang Jaya technical teamTransparent published pricesSub-second mobile speed
The Paid Front Door
Start by finding out what you actually own.
RM5,000 fixed, excluding SST. We establish who controls each of the eight points, write down what is at risk, and tell you what to reclaim first.
Any eligible service credit is stated clearly in the follow-on quote. Walk away after it and you still keep the map.
Ownership & Access Map
Domain nameClient Owned
DNS controlClient Owned
Hosting accountClient Owned
Source code repositoryClient Owned
Database and backupsClient Owned
Deploy pipelineClient Owned
Third-party API keysClient Owned
Admin accountsClient Owned
Illustrative layout of the map delivered with every review. Amber marks a control point still held by someone else.
What Actually Goes Wrong
The problem in this market is not price. It is ownership.
These four failures came out of reviewing competitor practices and sampling 24 live Malaysian business sites in August 2026. None of them are hypothetical.
01 / HOSTAGE TRAP
The agency registered your domain in their own name
You paid for it, but when you want to leave or change vendors, they demand a 'transfer fee' or refuse to unlock the DNS records. Your digital brand is held hostage.
02 / FLIGHT RISK
The developer disappeared after launch
Calls go to voicemail, emails bounce, and nobody has the SSH keys or database passwords. When a security patch fails, you are stranded without emergency support.
03 / PRICE OPACITY
The same five-page brief gets quoted RM500 and RM50,000
Cheap quotes run on nulled, pirated plugins with hidden backdoors. Expensive quotes bill for heavy agency overhead. Neither gives you written infrastructure ownership.
04 / SILENT DECAY
Websites built once, forgotten, and never updated
PHP versions go end-of-life, SSL certificates expire, and database tables bloat. Six months after launch, forms break and conversion rates silently decay.
One request at a time.
Pause any month.
No hourly billing, ever. Pay for 10 months, get 12.
Jaga Care
Keep it alive.
RM450 / month
- ✓Core, theme and plugin updates
- ✓Daily offsite backups
- ✓Uptime monitoring, 24/7
- ✓SSL renewal and expiry alerts
- ✓Security patching
- ✓Malware scanning, plus cleanup and restore if you are hacked
- ✓Two content edits a month — text, images, prices
- ✓WhatsApp support, 9am–9pm MYT daily
- ✓Written monthly report
Monthly System Improvement
Prioritised progress for a live system.
RM13,000 / month
- ✓System ownership and release-risk oversight
- ✓A running request queue
- ✓Staging site included
- ✓Visual regression checks before any update goes live
- ✓Reviewed releases with acceptance evidence
- ✓Monday progress and decision update
- ✓WhatsApp support, 9am–9pm MYT daily
Fixed-scope projects start from RM30,000 — all of it on the pricing page, with the reasoning on what a website should cost in Malaysia.
The Alternatives
Freelancer, agency retainer, or a template subscription?
All three are real options and each works for somebody. Here is the honest comparison, including where we are the wrong choice.
Monthly Maintenance
- Jaga Care · RM450/month
- Proactive daily care
- Freelancer
- Ad-hoc when broken
- Agency retainer
- Expensive hourly rate
- Template subscription
- Self-service only
Request Queue
- Jaga Care · RM450/month
- Included (1 at a time)
- Freelancer
- Hourly billing
- Agency retainer
- RM3,000+/mo retainer
- Template subscription
- No developer support
Disaster Recovery Drills
- Jaga Care · RM450/month
- Tested offsite restores
- Freelancer
- Rarely tested
- Agency retainer
- Additional quote
- Template subscription
- Platform dependent
Price Transparency
- Jaga Care · RM450/month
- Published on site
- Freelancer
- Opaque estimates
- Agency retainer
- Custom quotes only
- Template subscription
- Hidden renewal jumps
Lock-in Contracts
- Jaga Care · RM450/month
- Month-to-month
- Freelancer
- None (high flight risk)
- Agency retainer
- 6–12 month lock-in
- Template subscription
- Annual lock-in
| Evaluation Point | Jaga Care (RM450/month) | Freelancer | Agency Retainer | Template Sub |
|---|---|---|---|---|
| Infrastructure Ownership | Fully in your business name | Often shared cPanel | Master agency account | Proprietary lock-in |
| Monthly Maintenance | Proactive daily care | Ad-hoc when broken | Expensive hourly rate | Self-service only |
| Request Queue | Included (1 at a time) | Hourly billing | RM3,000+/mo retainer | No developer support |
| Disaster Recovery Drills | Tested offsite restores | Rarely tested | Additional quote | Platform dependent |
| Price Transparency | Published on site | Opaque estimates | Custom quotes only | Hidden renewal jumps |
| Lock-in Contracts | Month-to-month | None (high flight risk) | 6–12 month lock-in | Annual lock-in |
Where we are wrong for you: If you need brand campaigns, paid ads or a design team, hire an agency. We look after websites and the systems behind them.
Instant Website Diagnostic Scanner
Inspect public website signals and see which ownership questions still require authorised account access.
What we can say
- Six production systems, all visitable
- Everything registered in your name, in writing
- Fixed monthly fee, never an hourly rate
- Emergencies answered 9am–9pm MYT, daily
What we don't claim
- No awards, certifications or credentials — none are verified
- No client testimonials yet; the plans launched this year
- No "500 sites delivered"
- No 24/7 call centre
Real Work, All Six Of It
See All Six →Systems we look after
Operations & Compliance PlatformActive Production Platform
UrusHQ
All-in-one business operations platform for Malaysian enterprises. Includes LHDN MyInvois e-invoicing middleware, automated payroll engine with statutory rate compliance, double-entry general ledger, and multi-tenant payment reconciliation.
Under Jaga Care
E-Commerce BookstoreLive E-Commerce Store
Daralwahi
Specialised online bookstore distributing classical Arabic texts and Islamic publications in Southeast Asia. Built with custom weight-based shipping calculation, PayPal Orders v2 integration, and automated Resend transactional email workflows.
Under Jaga Care
Cybersecurity & Compliance PortalLive Security Portal
nCrypt
Security Posture Assessment (SPA) and Penetration Testing as a Service (PTaaS) platform for Malaysian financial institutions and enterprises conforming to BNM RMiT and ISO 27001 guidelines.
Under Jaga Care
Solar Platform & Sales EngineLive Energy Platform
Trexon Energy
Digital solar platform for Malaysian residential and commercial rooftop solar installations. Features solar savings calculation conforming to RP4 tariffs and Solar ATAP rules, CRM deal management, and automated proposal delivery.
Under Jaga Care
Device Repair Operations & BookingLive Operations System
TechFix Malaysia
Comprehensive device repair operating system handling customer booking triage, technician bench workflows, warranty lifecycle tracking, and point-of-sale customer communication.
Under Jaga Care
Agricultural Technology PresenceLive Web Presence
Agros Empire
Modern web presence for an agricultural technology firm focused on sustainable farming solutions, smart agronomy infrastructure, and regional agribusiness partnerships.
Under Jaga Care